Half Sleeve Kurti

Thank you for shopping with PUSHPAURA. We are committed to delivering your orders safely and on time.

Order Processing

-Orders are processed within 1–2 business days after payment confirmation.
-Orders placed on Sundays or public holidays will be processed on the next business   day.
-During sales, festivals, or high-demand periods, processing may take slightly longer.

Shipping Time

Estimated delivery timelines:
Metro Cities: 3–5 business days
Other Cities & Towns: 5–7 business days
Remote Areas: 7–10 business days
Delivery times are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances.

Shipping Charges

Free Shipping on orders above ₹999.
A shipping charge of ₹99 applies to orders below ₹999.
(You may update these charges according to your business policy.) 

Order Tracking

Once your order is shipped, you will receive a tracking number via Email, SMS, or WhatsApp (where applicable). You can use the tracking details to monitor your shipment.

Delivery

Please ensure that your shipping address and contact number are accurate when placing your order.
If a delivery attempt fails due to an incorrect address, unavailable recipient, or refusal to accept the package, additional shipping charges may apply for re-delivery.

Damaged or Missing Items

If you receive a damaged package or if any item is missing, please contact us within 48 hours of delivery with:
-Your order number
-Photos of the package and product
We will investigate the issue and provide an appropriate resolution.

Delayed Deliveries

While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to:
-Courier service issues
-Natural disasters
-Government restrictions
-Public holidays
-Weather conditions
We appreciate your patience in such situations.

International Shipping

Currently, we do not offer international shipping. We only deliver within India.

Contact Us

For any shipping-related questions, please contact us:
Store Name: PUSHPAURA
Email: pushpaura10@email.com
Phone: +91-9619990018
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM

Return & Refund Policy
At PUSHPAURA, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Return Eligibility

Returns can be requested within 7 days of receiving your order.
Items must be unused, unwashed, unworn, and in their original condition with all tags and packaging intact.
Products that are damaged due to misuse, washing, or improper handling are not eligible for return.

Non-Returnable Items

The following items cannot be returned or refunded:
Products purchased during clearance or final sale.
Customized or altered products.
Items returned without original tags or packaging.
Products showing signs of use, washing, perfume, stains, or damage caused after delivery.

Damaged or Incorrect Item 

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:
Your order number
Clear photos of the product and packaging
Once verified, we will offer a replacement or full refund at no additional cost.

Exchange Policy

We offer exchanges for:
Size issues (subject to stock availability)
Wrong item received
Damaged or defective products
If the requested size is unavailable, you may choose another product of equal value or receive store credit.

Refund Process

Once your returned item is received and inspected:
Approved refunds will be processed within 5–7 business days.
Refunds will be credited to the original payment method.
For Cash on Delivery (COD) orders, refunds will be transferred to your bank account or UPI after the required details are provided.

Return Shipping

If the return is due to our mistake (wrong, damaged, or defective item), we will bear the return shipping cost.
For all other returns, return shipping charges may be deducted from the refund or paid by the customer.

Cancellation Policy

Orders can be cancelled before they are shipped.
Once an order has been shipped, it cannot be cancelled. You may request a return after delivery if the item is eligible under this policy.

Contact Us

For any return, exchange, or refund request, please contact us:
Email : pushpaura10@gmail.com
Phone: 9619990018
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM
We are committed to resolving your concerns as quickly as possible.